Unit 1

Communication Skills:

Introduction, Definition, The Importance of Communication, The Communication Process – Source, Message, Encoding, Channel, Decoding, Receiver, Feedback, Context 

Barriers to communication: 

Physiological Barriers, Physical Barriers, Cultural Barriers, Language Barriers, Gender Barriers, Interpersonal Barriers, Psychological Barriers, Emotional barriers 

Perspectives in Communication: 

Introduction, Visual Perception, Language, Other factors affecting our perspective - Past Experiences, Prejudices, Feelings, Environment

Open Unit 1

Unit 2

Elements of Communication: 

Introduction, Face to Face Communication - Tone of Voice, Body Language (Non-verbal communication), Verbal Communication, Physical Communication 

Communication Styles: 

Introduction, The Communication Styles Matrix with example for each -Direct Communication Style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style

Open Unit 2

Unit 3

Basic Listening Skills: 

Introduction, Self-Awareness, Active Listening, 7 Becoming an Active Listener, Listening in Difficult

Situations 

Effective Written Communication: 

Introduction, When and When Not to Use Written Communication - Complexity of the Topic, Amount of Discussion’ Required, Shades of Meaning, Formal Communication 

Writing Effectively: 

Subject Lines, Put the Main Point First, Know Your Audience, Organization of the Message

Open Unit 3

Unit 4

Interview Skills: 

Purpose of an interview, Do’s and Don’ts of an interview 

Giving Presentations: 

Dealing with Fears, Planning your Presentation, Structuring Your Presentation, Delivering Your Presentation, Techniques of Delivery ​

Open Unit 4

Unit 5

Group Discussion: 

Introduction, Communication skills in group discussion, 4 Do’s and Don’ts of group discussion

Open Unit 5